Refund & Cancellation Policy

This policy explains how to cancel a plan with World2Me.ai and when you can get a refund. It forms part of our Terms of Service.

1. Cancelling your plan

You can cancel your plan at any time from the Billing page in your account. You do not need to give a reason and there is no cancellation fee. When you cancel:

• your plan stays active until the end of the billing period you have already paid for;
• you will not be charged again;
• any credits left from your plan allowance can be used until the end of that period;
• top-up credits stay in your account for as long as it remains open;
• your account, brand profiles and text results stay available to you, and you can still buy top-up credits or choose a plan again later.

Images, videos and voiceovers are deleted 48 hours after they are made whether or not you cancel, so please download anything you want to keep.

If you would like everything removed, you can close your account from your account settings. Closing your account deletes it permanently and cancels any plan straight away.

2. How payment works for refunds

Payments for World2Me.ai plans are taken at checkout by the payment provider named on the checkout page. Card and bank details are entered with that provider and never reach our servers. You can also start or upgrade a plan with a voucher code, redeemed under Billing in your account. A code bought directly from World2Me.ai is covered by our refund policy. A code bought from a reseller, marketplace or other third party is paid for, invoiced and refunded by whoever sold it to you, under their terms.

Approved refunds are returned to the original payment method. Depending on your bank or card issuer, they usually arrive within five to ten working days.

3. Our refund policy

Because the Service uses computing resources from AI providers the moment a workflow runs, and we pay for that processing straight away, fees are generally not refundable once credits from the billing period have been used. We do, however, offer the following.

7-day money-back guarantee. If you are a new customer, you may request a full refund of your first payment for a plan within 7 days of that payment, as long as you have used less than 10% of the credits included in your plan for that period.

Technical failures. If a fault on our side, or an outage at one of our providers, stops you from receiving the results you paid for, and the automatic credit refund did not cover it, contact us. After looking into it, we will return the credits or give a partial or full refund of the affected amount.

Unused top-up credits. Top-up credits can be refunded within 14 days of purchase as long as none of them have been used.

Renewals. If your plan renewed and you did not mean it to, contact us within 7 days of the renewal. If you have not used any credits since it renewed, we will cancel the plan and refund the renewal.

4. What we cannot refund

• Credits that have already been used, except under the technical failure terms above.
• Partial billing periods after you cancel, outside the cases above.
• Results that are not to your liking where the workflow worked correctly. AI output varies by nature, so try different inputs or contact us and we will help you get a better result.
• Accounts suspended or closed because of a breach of our Terms of Service or Acceptable Use Policy.

5. Voucher codes

A voucher code bought directly from World2Me.ai is covered by this policy. A voucher code bought from a reseller, marketplace or any other third party is refunded by whoever sold it to you, under their terms. Once a code has been refunded it stops working, and anything it unlocked is removed.

6. How to request a refund

Email ed.naberhuis@global-arena.at from the address on your account, saying what you would like refunded and why. If your order was sold to you by a Merchant of Record, as explained in section 2, you may also contact them directly. We aim to reply within two working days.

7. Your legal rights

Nothing in this policy affects your statutory rights as a consumer. If you are a consumer in the UK or European Union, you may have a legal right to cancel within 14 days of purchase. By starting to use the Service within that period, you ask us to begin providing it straight away and accept that the right to cancel ends once the Service has been fully provided, or is reduced in proportion to what you have already used.